Frequently asked questions

About the Explore Pass

How does the Explore Pass work?

First, choose between a 40, 50, 75 or 100 Explorer Point pass. You will receive a confirmation email with link a to activate your pass. When you have activated your pass you can start redeeming your Explorer Points for admission tickets to the attractions! The personal link you've received in your inbox is your Explore Pass. With this link you can view all the attractions and tours, keep track of your Explorer Points and manage your bookings. You can find your admission for attractions in your wallet.

Is the pass fully digital?

Yes, the Explore Pass is fully digital, you do not receive a physical pass. The Pass is only reachable via your personal URL, which you receive in your inbox. Save this link for easy access.

Do I have to download an app?

Nein, du musst keine App herunterladen. Dein Explore Pass ist eine persönliche Website, die du über deinen Browser aufrufen kannst. Du musst keine neue Software herunterladen, um ihn zu nutzen.

Is there a child pass?

No, the Explore Pass does not include a child pass. Many attractions in Amsterdam already offer free or discounted entry for children. Introducing a separate child option would result in families paying for benefits they do not need, and our goals is that the pass is fair and cost-effective.

Does the Explore pass include transport?

The Explore Pass always includes 24 hours access to the famous Hop on Hop off sightseeing bus for free. This bus takes you all around town and you can hop on and off whenever you want for 24 hours.

How long is the explore pass valid?

The pass is valid for 1 year (365 days) from purchase or until you finish all of your Explorer Points.

Can I use my credits on different days?

Yes. That is one of the biggest advantages. You can book activities whenever it suits you.

Manage bookings

Can i just walk into the attractions when i show my pass?

No, you have to use admission tickets in your Explore Pass Wallet to enter attractions. The attractions can only let you in if they scan your redeemed tickets.
You redeem tickets by choosing the location you want to visit, the date and time and exchange your Explore Points for tickets.

How do I cancel my Explore Pass?

You will receive a full refund if you cancel a not-activated pass within 14 days after purchase. You can't get a refund if you have already booked activities.

Book Activities

How far in advance do i have to book my tickets?

For some popular attractions, you’ll need to book in advance to secure a spot. Check availability in the pass or on the attractions’ websites for more details. Keep the season in mind, as demand increases during school holidays.

Do I need to plan everything in advance?

You don't need to! You have the option to plan ahead, but you can also decide during your trip!

Can I also do activities in the evening?

Yes. Several experiences and offers are available until 22:00 or later, giving you more flexibility during your stay.